Selling Secrets or Customer Relation Secrets will be featured in this article where some tips can help you grasp entirely the opportunity to close a deal and manage everything with regards to customer relationship.
In any business transaction or business deal, it is really important to have a good customer relationship especially in the first personal meeting. In this situation, here are some tips to directly give an impact and make a great first impression.
1.) Observation
- Have you seen the popular movies entitled "Sherlock Holmes" and "Limitless"? These are popular and successful movies that greatly gave an impact because of what the main characters here have in common...they are keen observers. Sherlock Holmes is a very popular fictional character who have been widely followed by many supports for so many years from books to movies. He is considered popular because of the capabilities he has as a detective and one of his secrets and especially one of his most important skill that solved so many mysteries is his keen observation. The main character in the "Limitless" movie has acquired a medication that has provided him with limitless knowledge by using every aspect of his mind. With the limitless knowledge he has acquired, limitless opportunities, limitless success, and limitless boundaries have also followed. Because of the limitless capabilities that this man has, he was able to acquire skills that no normal human can achieve. One of the skills he has developed and used well in stepping up fast towards his goal is keen observation.
Keen observation is really the main secret of these well known characters. They may be fictional characters but the skill, which is keen observation, has widely been used and been proven by so many successful individuals in our modern world today. Why keen observation is really important?
To have a better understanding on why it is important, here is an example situation that even the fictional movie characters has done. The situation is where one person is meeting another person who is very important. Person A is the main character and person B is the important person he wants to meet. As they are about to sit in the chairs, person A moves his eyes fast to check important details in the body of person B. Important details of person B being checked by person A are his fingers if there is a ring, his gestures, his facial expressions, his attire and more. Why check all of these? These details can help you determine what can you open up or talk about in order to be close to the person. You can also check how you can handle a person or what are the things to avoid. You are checking the fingers for a ring if he is married to able to talk about his wife or his family. You can check his attire to determine if he is classy, rugged or simple. You can check his gestures and facial expressions if he is or he is not okay during that day. Many information can be acquired through keen observation if you will really take part in it because each of the information can help you have a pleasing discussion and successfully closing the deal at the end.
Again, in the movies "Sherlock Holmes" and "Limitless", the characters here used keen observation really well. Sherlock Holmes while being blindfolded used his ears and nose to keenly observed where he was going to. Even though the ones who abducted him purposely blindfolded him to hide the place where he will be sent to, Sherlock Holmes immediately was able to know his whereabouts through keen observation. He was also able to determine the past of the girlfriend of his best friend by checking every scar, muscle change and any other minor parts of the body. Keen observation has limitless possibilities in providing information. In the movie "Limitless", the main character keenly observed one of the richest man in the world in their first meeting with regards to stock business matters. As they where sitting down, he check every nook of the important person's body. By checking every detail, he was able to determine what kind of man he will be talking to. By analyzing all of these, he was able to give out a good conversation by adjusting all the things that needs to be done in the discussion like the tone of voice, what topics will go first and how the information will be delivered through the conversation.
Keen observation can really stretch your possibilities and open up a wide range of information. So before you meet any of your prospects, targets, clients, customers, or even family and friends, be sure to keenly observe first to have a peaceful, pleasing and desired conversation.
2.) Listening
- If you are selling or talking to your customer, it is indeed a need to talk a lot about your products and/or services but what people usually forget is that it is really important to listen to your customer. Ask them what they need. Ask them what they want. Ask them what is really important to them with regards to the product. Asking away and listening to what they have to say is a great skill that would help you in closing the deal. In that way, your customers would really feel appreciated and well accommodated because his concerns are being listened to.
In the book "How to Win Friends and Influence People", a good conversationalist is usually a good listener. Sometimes, listening is all you need. After presenting all what you have, your products and services, it is better to listen than to have add-ons or other unwanted information inserted in the conversation. You can add additional information only when the customer will ask.
Listening with understanding is one of the secrets of people of great minds that we have today. So before speaking too much, let us let others speak and listen, because it will then be a united conversation and not a solo one.
3.) Acquiring needs
- Are you having trouble with every information? Are you having trouble organizing everything? Are you having trouble with your customer relationships management? If you have problems with these, then acquire solutions that can help you with these. These is what you call acquiring your needs because, of course, solving a solution is really a need. If the above questions are really your problems, here are possible software solutions that could help you.
a. GoldMine by Frontrange - its features help sales, marketing, and service organizations reduce costs, drive revenue, and improve overall customer satisfaction with improved workforce efficiency. GoldMine applications help companies maintain all customer lifecycle interactions in order to create a winning solution; the way you want to run it. GoldMine has been developed with key components that empower the user with customer knowledge through a set of configuration dashboards, and enhances productivity with Microsoft Outlook.
b. Heat by Frontrange - Optimized for the mid market, it's built with a combination of out-of-the-box best practices and easy configuration and customization options to align with today's evolving business. HEAT Service and Support is designed to deliver exceptional IT and customer service. It provides incident and inquiry tracking, case management, and unmatched automation. Plus, with advanced telephony tools, self-service options, and knowledge management, HEAT sets the standard for excellence in customer support.
Be sure to practice and use well all these tips because you might not know, you will be the next master in selling. To get more information you can check our website or any other site accounts.
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